The Basics

• How can I locate my dealership's page on Edmunds?
• Where does Edmunds get their reviews?
• Where do customers see dealership reviews?
• Do customers have to create an account to post a review?
• Can I solicit reviews in our showroom?
• Why doesn't Edmunds allow reviews from employees or their relatives?

Responding to Reviews

• How do I respond to reviews?
• Can I remove a review?
• What if someone not associated with our business responds to a review claiming to be a representative of the dealership?

Ratings and Awards

• Edmunds 5-Star Awards
• How is our dealership's overall star rating determined?